Terms & Conditions

Introduction and Acceptance of Terms

Welcome to WASTRAQ. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and M PRO9, operating the WASTRAQ platform ("WASTRAQ", "we", "us", or "our"), governing your access to and use of the WASTRAQ intelligent waste management software platform, including our website at wastraq.com, mobile applications, APIs, dashboards, integrations, and all related services (collectively, the "Services").

WASTRAQ is an intelligent waste management and circular economy platform designed for municipalities, waste management operators, commercial collectors, recyclers, enterprises, and other organisations involved in waste and sustainability operations. The Services may include features such as fleet and route management, operational dashboards, customer management, billing, analytics, environmental compliance, material tracking, integrations, and other related functionality.

These Terms apply to all users of the Services, including individuals who register an account, request a demo, access the platform as an administrator, supervisor, driver, authorised employee, contractor, or other permitted user, or otherwise interact with WASTRAQ in connection with the Services. These Terms are supplemented by our Privacy Policy and any applicable subscription, enterprise, order form, statement of work, or other written agreement.

Definitions

The following terms are used throughout this document and have the meanings set out below. These definitions are intended to help you understand and interpret these Terms consistently.

"WASTRAQ" / "Platform"

The intelligent waste management and circular economy software platform operated by M PRO9 under the WASTRAQ brand, including the web application, mobile applications, APIs, dashboards, integrations, and all associated tools, modules, and features made available through the Platform.

"Services"

All products, features, functionality, tools, integrations, support services, and related offerings provided through WASTRAQ, including waste operations, fleet and route management, customer management, billing, analytics, environmental compliance, material tracking, and other related functionality.

"User"

Any authorised individual or entity that accesses or uses the WASTRAQ Platform, including administrators, supervisors, drivers, employees, contractors, representatives, and other personnel granted access by an Organisation.

"Account"

A registered profile created for an Organisation or authorised User to access and use the WASTRAQ Platform, identified through login credentials and any additional authentication methods required by the Platform.

"Organisation"

A company, municipality, government or public authority, waste management operator, recycler, commercial entity, institution, or other legal entity that accesses, subscribes to, or uses WASTRAQ on behalf of its authorised Users.

"Subscription"

A paid, trial, pilot, or other authorised arrangement granting an Organisation or User access to specified WASTRAQ products, modules, features, or Services for a defined period, subject to the applicable quotation, order form, subscription plan, or other commercial agreement.

"Content"

All text, data, images, documents, reports, software, graphics, communications, and other material made available through or in connection with the WASTRAQ Platform, whether provided by WASTRAQ, Users, Organisations, or authorised third-party services.

"Customer Data"

Data, records, documents, and information uploaded, submitted, entered, transmitted, or generated within the Platform by or on behalf of an Organisation or its Users, including operational records, customer information, route data, collection schedules, vehicle information, waste data, and related business information.

Use of Services

WASTRAQ grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Services for your organisation's authorised internal business, waste management, sustainability, compliance, logistics, and related operational purposes during your active Subscription period, subject to these Terms and any applicable subscription, order form, statement of work, or other commercial agreement.

The WASTRAQ Platform is intended for professional and organisational use by municipalities, waste management operators, commercial collectors, recyclers, enterprises, supervisors, drivers, authorised employees, contractors, and other permitted Users. You agree to use the Services only for lawful purposes and in a manner consistent with the intended functionality of the Platform.

You may not sublicense, resell, distribute, commercially exploit, or make the Services available to any unauthorised third party without the prior written consent of WASTRAQ. Any use of the Services beyond the scope of your Subscription, authorised access, or these Terms requires a separate written agreement.

User Accounts and Responsibilities

To access the WASTRAQ Platform, you or your Organisation must register an Account by providing accurate, complete, and current information. You agree to keep this information up to date throughout your use of the Services.

Your responsibilities as an Account holder include:

• Account security: Maintaining the confidentiality of your login credentials and ensuring that no unauthorised person gains access to your Account. Where available, we recommend enabling multi-factor authentication.
• Responsibility for account activity: You are responsible for all activities carried out through your Account, including activities performed by any authorised person to whom you have granted access. Notify us immediately at info@wastraq.com if you suspect unauthorised access, credential compromise, or other suspicious activity.
• Accurate information: Providing truthful, accurate, and current registration details, including your Organisation name, contact information, and applicable billing information. Accounts created using false, misleading, or fraudulent information may be restricted, suspended, or terminated.
• Compliance within your team: If you are an administrator managing multiple Users within an Organisation, you are responsible for ensuring that authorised Users under your Account comply with these Terms and use the Platform only for permitted purposes.
• Individual credentials: Account credentials are personal to each authorised User and must not be shared with other individuals unless your Subscription or applicable agreement expressly permits shared-access roles or other approved access arrangements.
• Access management: Organisation administrators are responsible for reviewing User access and removing or updating permissions when personnel leave the Organisation, change roles, or no longer require access to the Platform.

Acceptable Use Policy

The WASTRAQ Platform is designed to support intelligent, efficient, and secure waste management, sustainability, logistics, compliance, and related operational activities. Users are expected to use the Services responsibly, lawfully, and in accordance with these Terms. The following outlines permitted and prohibited use of the Services.

You may use WASTRAQ to:

• Manage waste collection operations, routes, schedules, service activities, and related workflows for your Organisation.
• Register and manage customer accounts, service records, contracts, collection requirements, and operational information.
• Manage invoicing, billing cycles, payment records, and related financial information where such functionality is available.
• Track vehicles, drivers, routes, collection activities, and operational events where such functionality is enabled and lawfully authorised.
• Generate, review, and download operational reports, analytics, sustainability metrics, and compliance-related information.
• Use environmental, recycling, EPR, ESG, material-tracking, and related functionality made available through the Platform.
• Integrate WASTRAQ with authorised third-party systems, APIs, devices, or services in accordance with applicable documentation and permissions.

You must not use WASTRAQ to:

• Violate any applicable local, national, or international law, regulation, licence requirement, court order, or regulatory obligation, including applicable data protection, cybersecurity, anti-fraud, anti-corruption, sanctions, or export-control requirements.
• Upload, transmit, introduce, or distribute malicious code, viruses, ransomware, spyware, harmful scripts, or other software designed to damage, disrupt, monitor, interfere with, or gain unauthorised access to any system, device, network, or data.
• Attempt to gain unauthorised access to another User's Account, restricted Platform functions, WASTRAQ infrastructure, databases, servers, APIs, administrative interfaces, or connected third-party systems.
• Attempt to reverse engineer, decompile, disassemble, decode, reproduce, or otherwise derive the source code, underlying algorithms, models, architecture, or proprietary components of the WASTRAQ Platform except where such restriction is prohibited by applicable law.
• Conduct vulnerability scanning, penetration testing, security testing, probing, or similar activities against the Platform or its infrastructure without prior written authorisation from WASTRAQ.
• Scrape, crawl, harvest, copy, or systematically extract data from the Platform using automated means without our prior written authorisation.
• Access, modify, interfere with, or use non-public areas of the Platform, its servers, networks, systems, or the technical delivery systems of WASTRAQ or its authorised service providers.
• Circumvent, disable, interfere with, or attempt to bypass authentication, access controls, rate limits, usage restrictions, monitoring systems, or other technical or security measures.
• Impersonate any person or entity, misrepresent your identity, authority, affiliation, or Organisation, or otherwise provide false or misleading information through the Services.
• Resell, sublicense, redistribute, rent, lease, commercially exploit, or make the Services available to unauthorised third parties without prior written permission from WASTRAQ.
• Use the Platform to collect, upload, process, store, or disclose data that you do not have the lawful right or authority to process.
• Use the Services to infringe intellectual property rights, privacy rights, confidentiality obligations, contractual rights, or other legal rights belonging to WASTRAQ or any third party.
• Use the Platform to generate, submit, manipulate, or represent false, fraudulent, misleading, or fabricated operational, compliance, environmental, recycling, EPR, ESG, billing, or reporting information.
• Engage in activity that places an excessive, unreasonable, or disproportionate load on WASTRAQ infrastructure or interferes with the availability, performance, security, or use of the Platform by others.

Data Usage and Privacy Reference

Your use of WASTRAQ may involve the collection and processing of personal, operational, technical, and business-related data. How we handle that data is described in detail in our Privacy Policy, which should be read together with these Terms.

The key data principles that apply to your use of WASTRAQ are:

• Customer Data ownership: You retain ownership of Customer Data that you or your authorised Users submit, upload, enter, or generate through the WASTRAQ Platform. WASTRAQ processes such data only as necessary to provide, secure, support, maintain, and improve the Services in accordance with these Terms, the Privacy Policy, and any applicable agreement.
• Data processing roles: Depending on the nature of the data and the Services being provided, your Organisation may act as the data controller or equivalent responsible party for personal data submitted through the Platform, while WASTRAQ may act as a data processor or service provider on your behalf. For personal data collected directly by WASTRAQ for its own website, account administration, support, security, or business purposes, WASTRAQ may act as the data controller or equivalent responsible party.
• Third-party integrations: Where WASTRAQ integrates with authorised third-party services, platforms, APIs, cloud providers, payment services, mapping tools, communications services, or other external systems, use of those services may also be subject to the applicable third party's own terms, privacy policies, and data-processing practices.
• Data security: WASTRAQ implements reasonable technical and organisational measures designed to protect personal, operational, and business data against unauthorised access, loss, misuse, alteration, or disclosure. Further details regarding our data-protection and security practices are provided in our Privacy Policy.
• User rights: Individuals whose personal data is processed through WASTRAQ may have rights under applicable data protection laws, including rights relating to access, correction, deletion, restriction, objection, or other applicable rights. WASTRAQ will reasonably cooperate with Organisations where necessary to support valid data-protection requests.
• Lawful use of data: You are responsible for ensuring that you have the lawful right, authority, permission, consent, or other legal basis required to collect, upload, disclose, and process personal or confidential data through WASTRAQ, particularly where such data relates to employees, drivers, contractors, customers, residents, or other third parties.
• Data minimisation: You should only submit personal or confidential information that is reasonably necessary for your authorised use of the Services and should avoid uploading sensitive information that is not required for the relevant operational purpose.

For further information about how WASTRAQ collects, uses, stores, shares, retains, and protects data, including information about applicable privacy rights and how to exercise them, please read our Privacy Policy.

Intellectual Property Rights

All intellectual property rights in and relating to the WASTRAQ Platform, including its software, source code, object code, algorithms, architecture, databases, designs, user interfaces, workflows, documentation, graphics, content, trademarks, logos, product names, and brand identity — including names such as TraqCore and RouteTraq — are and remain the property of M PRO9, operating under the WASTRAQ brand, or its applicable licensors.

Nothing in these Terms transfers or assigns any intellectual property rights or ownership interests to you. The limited licence granted under these Terms to access and use the Services does not include the right to reproduce, copy, modify, adapt, translate, distribute, publish, sublicense, sell, create derivative works from, publicly display, reverse engineer, or commercially exploit any part of the WASTRAQ Platform, its software, or its Content without our prior written consent, except where expressly permitted by applicable law.

Your Content: You retain ownership of Customer Data and other content that you or your authorised Users upload, submit, enter, or generate through the WASTRAQ Platform. By providing such content to WASTRAQ, you grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, reproduce, and otherwise use that content solely as necessary to provide, secure, support, maintain, and improve the Services in accordance with these Terms and our Privacy Policy. WASTRAQ does not claim ownership of your Customer Data.

Feedback: If you provide suggestions, ideas, recommendations, comments, or other feedback relating to WASTRAQ ("Feedback"), you agree that WASTRAQ may use, develop, adapt, incorporate, and implement that Feedback for the purpose of improving or developing the Platform and Services, without any obligation to compensate you, provided that such use does not disclose your confidential information or Customer Data.

Service Availability and Modifications

WASTRAQ aims to provide a reliable and secure platform for waste management, sustainability, logistics, compliance, and related operational activities. While we take reasonable measures to maintain service availability, we do not guarantee that the Services will be available without interruption, delay, degradation, or error unless a specific service level is agreed separately in writing.

• Planned maintenance: We may perform scheduled maintenance, updates, upgrades, or infrastructure changes that temporarily affect the availability of certain Services. Where reasonably practicable, we will provide advance notice of material planned maintenance and aim to perform such work during lower-usage periods.
• Unplanned outages: Unexpected interruptions may occur due to technical issues, infrastructure failures, security incidents, third-party service disruptions, network problems, or other events beyond our reasonable control. We will take reasonable steps to investigate and restore affected Services as soon as practicable.
• Feature modifications: WASTRAQ may add, modify, improve, replace, restrict, or discontinue features, modules, integrations, or functionality from time to time. Where a material change is expected to significantly affect a paid customer's use of the Services, we will aim to provide reasonable notice where practicable.
• API changes: We may update, modify, deprecate, replace, or discontinue APIs, endpoints, authentication methods, data structures, or related technical functionality. Where reasonably practicable, we will provide advance notice of material breaking changes, except where immediate changes are required for security, legal, regulatory, or operational reasons.
• Third-party dependencies: Certain WASTRAQ features may depend on third-party cloud infrastructure, mapping services, communications providers, payment services, APIs, integrations, networks, or other external systems. WASTRAQ is not responsible for service interruptions or failures caused solely by third-party systems or circumstances outside our reasonable control.

Limitation of Liability

To the fullest extent permitted by applicable law, WASTRAQ's total aggregate liability to you for any claim arising out of or relating to these Terms or the Services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — will not exceed the total fees paid or payable by you to WASTRAQ for the Services during the 12 months immediately preceding the event giving rise to the claim.

Where you use the Services without paying any fees, including during a free trial, pilot, demonstration, or evaluation period, WASTRAQ's liability will be limited to the maximum extent permitted by applicable law.

To the fullest extent permitted by applicable law, WASTRAQ will not be liable for any of the following types of loss, whether direct or indirect and whether or not we have been advised of the possibility of such loss:

• Loss of profits, revenue, anticipated savings, or business value
• Loss of business, contracts, customers, goodwill, or commercial opportunities
• Loss, corruption, alteration, or unavailability of data, except to the extent directly caused by our wilful misconduct or where liability cannot lawfully be excluded
• Business interruption, operational downtime, missed collections, service disruption, or productivity loss
• Indirect, incidental, special, punitive, exemplary, or consequential losses
• Losses arising from inaccurate, incomplete, delayed, or unavailable third-party data, integrations, APIs, mapping services, sensors, devices, or external systems
• Losses arising from reliance on route recommendations, analytics, forecasts, AI-generated outputs, environmental calculations, EPR estimates, carbon estimates, sustainability metrics, or other automated outputs
• Losses resulting from unauthorised use of your Account, credentials, devices, or integrations where such use was not caused by WASTRAQ

You acknowledge that the fees charged for the Services reflect the allocation of risk between you and WASTRAQ set out in these Terms and that the limitations in this section form an essential part of the commercial basis on which the Services are provided.