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Find step-by-step guides, tutorials, and answers for every part of the WASTRAQ smart waste management platform — from onboarding to advanced route optimization.

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Everything you need to operate, manage, and scale your waste management operations with WASTRAQ — organized by role and feature area.

18 articles

Getting Started & Platform Setup

Account setup, onboarding checklist, first route creation, and platform orientation for new WASTRAQ users — get fully operational within 48 hours.

Platform overview and first login Importing existing route data Setting up your organisation and depots Inviting supervisors and drivers
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24 articles

Supervisor Dashboard

Live fleet visibility, dispatch management, exception handling, performance analytics, and compliance reporting for waste operations supervisors.

Real-time vehicle and driver tracking Managing service exceptions and missed collections Daily dispatch and run sheets Generating KPI and compliance reports
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16 articles

Driver App

The WASTRAQ Driver App for iOS and Android — installation, navigation, collection confirmation, issue reporting, and offline mode guides.

Android installation and first login iOS installation and first login Using in-cab turn-by-turn navigation Reporting collection issues and photos
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19 articles

RouteTraq — Route Optimization

AI-powered route planning for waste collection fleets. Configure zones, run frequency, vehicle capacity, and road constraints to maximize efficiency.

Creating and configuring collection zones Setting vehicle capacity and constraints Running the RouteTraq AI optimizer Dynamic re-routing with IoT fill-level data
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15 articles

Fleet Management

Vehicle registry, maintenance tracking, driver assignments, fuel reporting, and telemetry integration for municipal and commercial fleets.

Adding vehicles and telemetry units Driver vehicle assignment workflows Preventative maintenance scheduling Fuel efficiency and idling reports
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14 articles

Billing and Invoicing

Automated billing cycles, custom invoice templates, payment processing, Xero/QuickBooks integration, and subscription management documentation.

Setting up automated billing cycles Customising invoice templates and branding Connecting Xero, QuickBooks, and SAP Managing payment terms and overdue accounts
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Driver App
Android Installation and Initial Setup Guide
Step-by-step guide to installing the WASTRAQ Driver App on Android devices, logging in, and completing the first run.
5 min read Read article
Driver App
iOS Installation and Initial Setup Guide
How to download, install, and configure the WASTRAQ Driver App on iPhone and iPad running iOS 15 or later.
4 min read Read article
Route Optimization
How to Run the RouteTraq AI Optimizer for the First Time
Configure your collection zones, vehicle fleet, and service frequencies to generate your first AI-optimized routes.
8 min read Read article
Administration
Configuring User Roles and Permission Levels
Set up admin, supervisor, driver, and read-only roles. Control which features and data each user type can access across your account.
6 min read Read article
Billing
Setting Up Automated Billing and Recurring Invoices
Configure billing cycles, payment terms, and automated invoice dispatch for residential, commercial, and municipal accounts.
7 min read Read article
IoT Integration
Connecting IoT Bin-Level Sensors to Your WASTRAQ Account
How to add, configure, and test bin-level fill sensors. Link sensor data to dynamic route scheduling in the RouteTraq engine.
10 min read Read article
FAQ

Frequently Asked Questions

Quick answers to the most common questions about the WASTRAQ smart waste management platform.

Most organisations are fully operational within 2 to 5 business days of signing up. Our dedicated onboarding team handles data migration, platform configuration, and hands-on training for your supervisors and drivers.

For enterprise and municipal deployments with complex route structures or ERP integrations, full onboarding typically takes 2 to 3 weeks. Your customer success manager will provide a detailed project timeline at kickoff.

WASTRAQ's RouteTraq AI engine analyses your collection zones, vehicle capacity, road network data, service frequencies, and collection point locations to generate mathematically optimized routes.

When IoT bin sensors are connected, routes are dynamically adjusted in real time based on actual fill levels — eliminating trips to empty bins and triggering urgent collections for overfull containers. Most customers achieve 25–35% fuel cost reductions within the first month.

Yes. WASTRAQ supports all major IoT bin sensor manufacturers via native connectors and our open REST API. Fill-level data, temperature readings, and tilt/tip events are ingested in real time and feed directly into the RouteTraq AI scheduling engine.

See the IoT Sensors and Integrations guide for setup instructions.

WASTRAQ offers native integrations with Xero, QuickBooks, SAP, and Oracle. Our full REST API also supports custom integrations with any ERP, CRM, or business intelligence platform your organisation already uses.

All WASTRAQ customers have access to this knowledge base 24/7, in-app live chat during business hours, and email support with a 4-hour first response SLA.

Enterprise and municipal customers receive a dedicated customer success manager, priority phone support, and 24/7 emergency technical support for critical operational issues.

What's New

Recent Platform Updates

WASTRAQ ships product updates every two weeks. Here are the most recent improvements to the smart waste management platform.

v4.8.0
24 Apr 2026
RouteTraq AI — Dynamic Fill-Level Re-Routing
Routes now update automatically when connected bin sensors report fill levels above configured thresholds.
New Feature Route AI
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v4.7.0
10 Apr 2026
Billing Automation Enhancements — Custom Invoice Templates
Administrators can now create fully branded invoice templates with custom fields and automated itemisation.
New Feature Billing
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