Find step-by-step guides, tutorials, and answers for every part of the WASTRAQ smart waste management platform — from onboarding to advanced route optimization.
Everything you need to operate, manage, and scale your waste management operations with WASTRAQ — organized by role and feature area.
Account setup, onboarding checklist, first route creation, and platform orientation for new WASTRAQ users — get fully operational within 48 hours.
Live fleet visibility, dispatch management, exception handling, performance analytics, and compliance reporting for waste operations supervisors.
The WASTRAQ Driver App for iOS and Android — installation, navigation, collection confirmation, issue reporting, and offline mode guides.
AI-powered route planning for waste collection fleets. Configure zones, run frequency, vehicle capacity, and road constraints to maximize efficiency.
Automated billing cycles, custom invoice templates, payment processing, Xero/QuickBooks integration, and subscription management documentation.
Connect bin-level sensors, GPS trackers, weighbridges, and third-party systems to the WASTRAQ platform via our REST API and native connectors.
Allow your end customers to self-manage collection bookings, report issues, view invoices, and track service status through the WASTRAQ customer portal.
Configure waste stream categories, recycling targets, contamination tracking, and sustainability reporting for municipal and commercial recycling operations.
Full REST API reference, authentication guides, webhook documentation, SDK examples, and integration patterns for developers connecting to WASTRAQ.
Quick answers to the most common questions about the WASTRAQ smart waste management platform.
Most organisations are fully operational within 2 to 5 business days of signing up. Our dedicated onboarding team handles data migration, platform configuration, and hands-on training for your supervisors and drivers.
For enterprise and municipal deployments with complex route structures or ERP integrations, full onboarding typically takes 2 to 3 weeks. Your customer success manager will provide a detailed project timeline at kickoff.
WASTRAQ's RouteTraq AI engine analyses your collection zones, vehicle capacity, road network data, service frequencies, and collection point locations to generate mathematically optimized routes.
When IoT bin sensors are connected, routes are dynamically adjusted in real time based on actual fill levels — eliminating trips to empty bins and triggering urgent collections for overfull containers. Most customers achieve 25–35% fuel cost reductions within the first month.
Yes. WASTRAQ supports all major IoT bin sensor manufacturers via native connectors and our open REST API. Fill-level data, temperature readings, and tilt/tip events are ingested in real time and feed directly into the RouteTraq AI scheduling engine.
See the IoT Sensors and Integrations guide for the full list of supported sensor providers and setup instructions.
WASTRAQ offers native integrations with Xero, QuickBooks, SAP, and Oracle. Our full REST API also supports custom integrations with any ERP, CRM, or business intelligence platform your organisation already uses.
Integration setup is handled by our technical team as part of the onboarding process. See the API and Developer Documentation for endpoint references and authentication guides.
All WASTRAQ customers have access to this knowledge base 24/7, in-app live chat during business hours, and email support with a 4-hour first response SLA.
Enterprise and municipal customers receive a dedicated customer success manager, priority phone support, a private support Slack channel, and 24/7 emergency technical support for critical operational issues.
Yes. WASTRAQ is purpose-built for both sectors. The platform scales from a single commercial waste contractor with one vehicle to a municipal corporation managing hundreds of trucks across an entire city.
Modules such as residential collection management, commercial account CRM, skip and bulk hire scheduling, and municipal compliance reporting are all available within the same platform instance.
WASTRAQ ships product updates every two weeks. Here are the most recent improvements to the smart waste management platform.
Our support team and customer success managers are here to help. Reach out directly and we will get you the right answer — fast.